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 cms presents creative restaurant manager

 Introduction
We at Creative Management Systems develop all our products, programs and seminars, using the unique system of "theo-pragmatism." Our research concludes that in today's fast paced business world, an overwhelming majority (92%) of business people want instant results from any form of training products. Our continual research and incessant quest for excellence for over 25 years has yielded programs and products that have instantaneous applications. Steps you can take right away to implement what you learn from our programs. And we have the support to help you implement each step effectively. Using the principles of "theo-pragmatism", Creative Management Systems proudly presents: The Creative Restaurant Manager M1.

Stand-alone
It has been researched and designed to give you the knowledge you can take with you and apply that very day. The whole program is a stand-alone course whereby, upon its completion you will be able to manage a restaurant of any volume, regardless of any prior schooling and experience. In fact, this program is accommodating of your previous academic and practical experience.

Great flexibility
This program offers a multitude of advantages, one of them being it's flexibility. You may also select the topics that are more pertinent to you, and concentrate on those only. In addition we have a separate program designed for multi-unit management of restaurants.

The Creative Restaurant Manager M1 is carefully designed and structured to cover all facets of managing an existing restaurant. The course will take you from zero base to managing a successful restaurant and further growth.

Upon completion of this program you will know how to:

  • Develop and maintain high quality of human resources
  • Develop an exciting, appealing and cost effective menu
  • Develop and implement a positive image and develop public relations
  • Keep an eye on the bottom line and reap your profits
  • Manage your daily operation that translates into success and profitability

 The Creative Manager M1 covers the following Topics

 Human Resources

  • Organizational Structure
  • Determining Needs
  • Recruitment
  • Interviewing & Selection
  • Position Descriptions
  • Wage & Benefits Administration
  • Employee Retention & Incentives
  • Coaching & Counseling
  • Performance Management System
  • Insurance
  • Operating Policies
  • Problem Solving & Decision Making
  • Safety, Sanitation & Hygiene
  • Security

 Menu Development

  • Design
  • Planning & Development
  • Pricing
  • Analysis

 Profitability

  • Food Cost
  • Labor Cost
  • Cash Control
  • Guest Check Control
  • Purchasing
  • Ordering & Receiving
  • Inventory Management
  • Bookkeeping

 Daily Operations

  • Daily monitoring of:

- Service Standards
- Heart of the House Activity
- Sales & Profits
- Daily Checklists
- Implementing a Human Resources Program

 Quality Control & Sanitation Standards

  • Developing and implementing a system for Quality Assurance
  • Holding Staff Members Accountable
  • Understanding the Basic Concepts of ServSafe

 Training Skills

  • How to train with special focus on adult learning
  • Communication & Listening skills
  • Focusing on Behavior
  • Conflict Resolution
  • Performance Feedback
  • Coaching Skills